This Shipping Policy outlines the procedures, timeframes, and costs associated with the delivery of orders placed on our website.
Order Processing Times
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed starting from the next available business day.
Delivery Times
We ship throughout Italy.
The express courier will deliver purchased goods within Italy within 2–5* business days of the order being shipped.
Delays may occur during periods of high demand, public holidays, or due to circumstances beyond our control.
(*) The indicated delivery times represent the time normally required for product delivery and are provided for informational purposes only; the seller makes no commitment or guarantee regarding these timeframes. The supplier shall not be held liable for delayed or failed delivery resulting from force majeure or unforeseen events affecting the courier.
Shipping Costs
Delivery costs are borne by the Customer.
Shipment Tracking
Once the order has been shipped, the customer will receive an email containing a tracking code to monitor the delivery status.
Delivery Address
It is the customer's responsibility to provide a correct and complete delivery address. We are not liable for any delays or failed deliveries resulting from incorrect or incomplete addresses.
Delivery issues
In the event of non-delivery, package damage, or other shipping-related issues, please contact our customer service team at info@brandoffnapoli.com within 48 hours of receiving your order.
Our customer service team is always available to assist with any questions regarding shipping.